cnaZone.com, LLC

cnaZone 3

• LOCKED ACCOUNTS - customer requests to unlock account
• MULTIPLE SUBSCRIPTIONS, ONE USER (Multiple Incurred/Attempted Charges)
• UNABLE TO ADD CNAZONE COURSES

RxCe 5

• UNLIMITED PACKAGE - inactive after payment
• LIVE WEBINAR - unable to join
• CPE MONITOR ERROR - outdated course
• LIVE WEBINAR - did not receive link
• CA CULTURAL COMPETENCY

Common Questions and Answers 10

• RxCe Ticket from India
• Person Who Doesn't Know How to Access to Their Courses
• Person Doesn't Know What NAB-P Numbers Are (or Where to Put Them)
• Person Unsure How to Reset a Test (e.g retake for a new licensing period.)
• Problem: Person Wants to CANCEL a Subscription (Not Refund)

View all 10

FreshDesk Tips 2

• Using AI and Canned Respones
• Arcade Explanation and Order Statuses