cnaZone

LOCKED ACCOUNTS - customer requests to unlock account
Sample Image: Accounts will be automatically LOCKED when a customer initiates a payment dispute. If the customer wins the dispute, a refund wil...
Sat, 22 Feb, 2025 at 3:20 PM
MULTIPLE SUBSCRIPTIONS, ONE USER (Multiple Incurred/Attempted Charges)
SAMPLE IMAGE: Sometimes, customers accidentally create multiple subscriptions even when they already have an active one. This situation often arises w...
Tue, 14 Jan, 2025 at 12:41 PM
UNABLE TO ADD CNAZONE COURSES
cnaZone courses are commonly added from the "Course List" page of the platform. Customers who have used cnaZone to renew their CNA licenses in the...
Sat, 25 Jan, 2025 at 10:17 AM
SEARCHING FOR A CNAZONE ACCOUNT
This is the same procedure for "SEARCHING FOR AN RXCE ACCOUNT" There are instances that customers forget their username and/or email, thus pro...
Mon, 10 Feb, 2025 at 6:56 AM
SEARCHING FOR SUBSCRIPTION - using Subscription ID
There will be customers who will no longer want to renew their subscription and will request to cancel it before the renewal date. These requests in advance...
Mon, 10 Feb, 2025 at 7:15 AM