Common Questions and Answers
Problem: If an RxCe ticket looks like it is from someone in India or mentions "Withdrawal" or money deposited into their account. Solutio...
Tue, 29 Aug, 2023 at 3:34 PM
Problem Email Example: "printed out everything just want to know how to take test on line" Solution: Tell them to click the My Info/Courses ...
Wed, 30 Aug, 2023 at 10:48 PM
Problem Email Example: "Hello. Not sure why my message and or test results not being submitted. My bday is 9/11/1969 and my current registration numb...
Wed, 30 Aug, 2023 at 10:42 PM
Problem Email Example: "I completed your course on Human Trafficking for my renewal period that began 4/1/23, will it be available for my next renewa...
Wed, 30 Aug, 2023 at 6:51 PM
Problem Email Example: "Good morning, Please cancel my subscription. Thank you." Solution: First, go to LBPAdmin >> RXCEAdmin >&g...
Wed, 30 Aug, 2023 at 6:32 PM
PLEASE NOTE: This is for simple fixes. Anything more complicated can be sent to Will, William, or Doug. Problem Email Example: "I entered in the...
Wed, 30 Aug, 2023 at 6:48 PM
Problem Email Example: "On 4/27 I purchased the $59 plan and did not print the receipt. Please email the receipt at your earliest convenience." ...
Tue, 29 Aug, 2023 at 4:14 PM
Problem: Customer says they aren't receiving a verification email. Solution 1: Enter the email address they have written from into LBP Admin. ...
Tue, 29 Aug, 2023 at 4:07 PM
Here is info on the NABP e-Profile id you need to submit completed courses to CPE Monitor: https://nabp.pharmacy/help/how-do-i-create-a-new-e-profi...
Sat, 9 Dec, 2023 at 7:38 AM
1. Using the email username, search for previous request/s for editing the CNA license number. 2. Using the email username, search for the name of the custo...
Mon, 15 Jan, 2024 at 11:30 AM