Common Questions and Answers

RxCe Ticket from India
Problem: If an RxCe ticket looks like it is from someone in India or mentions "Withdrawal" or money deposited into their  account. Solutio...
Tue, 29 Aug, 2023 at 3:34 PM
Person Who Doesn't Know How to Access to Their Courses
Problem Email Example:  "printed out everything just want to know how to take test on line" Solution:  Tell them to click the My Info/Courses ...
Wed, 30 Aug, 2023 at 10:48 PM
Person Doesn't Know What NAB-P Numbers Are (or Where to Put Them)
Problem Email Example:  "Hello. Not sure why my message and or test results not being submitted. My bday is 9/11/1969 and my current registration numb...
Wed, 30 Aug, 2023 at 10:42 PM
Person Unsure How to Reset a Test (e.g retake for a new licensing period.)
Problem Email Example:  "I completed your course on Human Trafficking for my renewal period that began 4/1/23, will it be available for my next renewa...
Wed, 30 Aug, 2023 at 6:51 PM
Problem: Person Wants to CANCEL a Subscription (Not Refund)
Problem Email Example: "Good morning, Please cancel my subscription. Thank you." Solution: First, go to LBPAdmin >> RXCEAdmin >&g...
Wed, 30 Aug, 2023 at 6:32 PM
Person Has Accidentally Entered the Wrong Email
PLEASE NOTE: This is for simple fixes. Anything more complicated can be sent to Will, William, or Doug.  Problem Email Example:  "I entered in the...
Wed, 30 Aug, 2023 at 6:48 PM
Customer Wants to Print a Receipt
Problem Email Example: "On 4/27 I purchased the $59 plan and did not print the receipt. Please email the receipt at your earliest convenience." ...
Tue, 29 Aug, 2023 at 4:14 PM
Verification Email Solution
Problem: Customer says they aren't receiving a verification email. Solution 1:  Enter the email address they have written from into LBP Admin. ...
Tue, 29 Aug, 2023 at 4:07 PM
RxCe: How to create an NABP e-profile id
    Here is info on the NABP e-Profile id you need to submit completed courses to CPE Monitor: https://nabp.pharmacy/help/how-do-i-create-a-new-e-profi...
Sat, 9 Dec, 2023 at 7:38 AM
Protocol for Updating/Changing/Correcting CNA License Number Request
1. Using the email username, search for previous request/s for editing the CNA license number. 2. Using the email username, search for the name of the custo...
Mon, 15 Jan, 2024 at 11:30 AM