Problem Email Example:
"printed out everything just want to know how to take test on line"
Solution:
Tell them to click the My Info/Courses button but also mention the user might have to put in some additional information and verify their email before they see their test.
Example Email Reply:
Hello [customer name],
Just login, go to My Info/Courses (if you haven't verified your email and entered your information, you might be presented with a few things to do first) and then you'll see your test there.
Please let me know if you need anything else,
[Your name]