Problem Email Example:
 "I completed your course on Human Trafficking for my renewal period that began 4/1/23, will it be available for my next renewal period, if so, when?"

Solution: 


Explain that you just have to press the 'retake course' button.

Email Reply Example:


Hello [customer name], 


You can retake any courses you want (and your previous certificates will be saved) by just going to your account, clicking the 'Completed Courses' tab, finding the test, and pressing 'retake course'.


Please let me know if there is anything else I can do for you,

[Your name]