PLEASE NOTE: This is for simple fixes. Anything more complicated can be sent to Will, William, or Doug. 


Problem Email Example: 

"I entered in the wrong email, the correct email is patricia.webster@cardinalhealth.com please correct?"


Solution:


  1. First, go to LBPAdmin >> RXCEAdmin >> Customers >> and type in the customer's first or last name in the search bar.
  2. .Look for a matching customer
    • If you are unsure of which account is the customer's or can't find it, ask the customer to supply the incorrectly typed email address.
    • If you can't still find it escalate the email to Doug/Will/Wm
  3. In some cases, the customer will have created 2 accounts, one with an INCORRECT email and a purchased course and one with a CORRECT email and an account. If this happens, you will need to add all purchases from the incorrect account to the correct account.
  4. Look at all tests (or for the presence of an unlimited) on the incorrect email's account on LBPAdmin by pressing 'Details'
  5. Go to the correct customer account and add an unlimited if they had one, otherwise press 'Add Tests/Inservices' to add the other tests.
  6. After the email has been corrected, go to https://rxce.com/Identity/Account/ResendEmailConfirmation, paste in the correct email address, and press 'Send'
  7. Now let the user know that you've fixed their account and that a new email confirmation should have been sent to their account.


Email Reply Example: 


Hello [customer email], 


I've fixed your email and sent you a confirmation email, so you should be all good to go!


Please let me know if you need anything else,

[Your name]