Texas law (House Bill 2059) mandates that any human trafficking course used for professional license renewal must be explicitly approved by the Texas Health and Human Services Commission (HHSC). Standard ACPE, CME, or ANCC accreditations alone are not sufficient to satisfy the state board's specific requirement.
Because our current human trafficking course provides general continuing education credits but is not on the official Texas HHSC Registry, Texas state boards (including the Texas State Board of Pharmacy) will reject it for this specific requirement.
When a Texas customer states that their board rejected our course, use the following guidelines to handle the ticket with a positive, helpful tone:
- Acknowledge & Clarify: Explain that while our course provides valid general hours toward their license, Texas requires a course vetted directly by the HHSC registry.
- Provide Free Alternatives: Inform the customer that the state provides multiple 100% free courses to quickly resolve their flag. Mention that HEART Training is a popular free option, but it is just one of many complimentary courses available.
- Direct to the Registry: Provide the official Texas HHSC Approved Course List database link so they can search and select a free alternative seamlessly.
Reference Ticket: Ticket 57319
- Usage: Please review this ticket in our helpdesk system to see an actual sample response template tailored to this scenario. It provides a roadmap for keeping the tone positive, concise, and focused on actionable solutions without using negative language.