SAMPLE TICKET: 42152
There are instances wherein customers request refunds. Most refund requests are because some customers are not aware that they are under an annual subscription, despite this information being posted on the webpage (before they add it to cart, and before checking out), and email notifications that they will be auto-renewed in a few days.
If the customers' accounts have not yet completed a course after the purchase date, these are all valid requests for a full refund, and they are normally granted right away.
However, for refund requests wherein the customer account shows completed course/s after the purchase, they are made aware that the refund will be a prorated amount based on the price of each course. This means that their total refund will be the amount paid minus the total amount of all the completed courses taken. Remove the unlimited access, if there is, after the refund process.
WHERE TO FIND INDIVIDUAL COURSE PRICES?
The individual course prices are based on what is listed on the "Course List"
HOW TO PROCESS THE REFUND?
To process the refund, pull up the customer's account in Stripe, then hover over the payment line for the refund symbol to show up. Click on it and type in the refund amount on the refund field and the ticket number with information regarding the refund on the field where it says "Add more details about this refund" for reference.
SAMPLE TICKET: 42152