Ideally, the unlimited package for an RxCe account should activate immediately after payment. However, there are instances when this does not occur.


When a customer contacts Customer Support inquiring about charges despite having an unlimited package, these are the steps to follow:

  • Use LBPAdmin>RxCe and log in as the customer.
    • Check Manage my Account>Receipts
      • if a current receipt is present,use LBPAdmin>RxCe>Plan(s) and add an unlimited package expiring 1 year after the purchase date on the receipt.
      • if there is no receipt, check using Stripe>RxCe to confirm transaction payment.
        • if payment cannot be confirmed, get back to the customer and ask if he/she is referring to a different account.
        • if payment is confirmed, add an unlimited package using LBPAdmin>RxCe>Plan(s) expiring 1 year after the purchase date on the Stripe.


SAMPLE TICKET: 40936